How do I return an item?

Return policy: Only returns with our authorization numbers are accepted, and are subject to a 20% restocking fee. Flowers on wire stems and Leaves on wire stems are NOT returnable.
 * Requests to return items must be made within 15 days of original shipment date.
 * Returns must be received no later than 10 days after authorization is given. They will not be accepted after that time.
* Returns must be packaged as carefully as they were when sent to you. Any returned items damaged as a result of improper packaging will not be accepted.
 * A refund less the shipping/insurance charge and 20% restocking fee will be given via the original method of payment.
In the event that an unauthorized return is accepted, it will be subject to a 20% restocking fee. The customer will receive a store credit for the balance. No refund will be issued.